Cancellation & Refund Policy

Order Cancellation

Customer-Initiated Cancellation

• Before Preparation: Orders can be cancelled within 2 hours of placing for a full refund
• During Preparation: Orders in preparation can be cancelled with 50% refund of order value
• After Dispatch: Orders cannot be cancelled once dispatched for delivery

AbsoluteLaddoos-Initiated Cancellation

We may cancel orders in the following situations:

• Ingredient unavailability or quality issues
• Technical issues or payment failures
• Force majeure events (natural disasters, strikes, etc.)
• Delivery area temporarily unavailable

Note: In case of cancellation by AbsoluteLaddoos, full refund will be processed within 3-5 business days.

Refund Eligibility

Valid Refund Cases

• Order cancelled by AbsoluteLaddoos
• Customer cancellation within allowed timeframe
• Quality issues with delivered products (reported within 2 hours of delivery)
• Wrong items delivered
• Damaged products during delivery
• Non-delivery despite multiple attempts

Non-Refundable Cases

• Customer not available for delivery after multiple attempts
• Refusal to accept delivery without valid reason
• Products consumed partially or completely
• Complaints raised after 24 hours of delivery
• Issues arising from improper storage by customer
• Natural deterioration of perishable items beyond our control

Refund Process

How to Request a Refund

1. Contact our customer service at +91 93987 49990 or absoluteladdoos@gmail.com
2. Provide order number and reason for refund
3. Submit photos if claiming quality/damage issues
4. Our team will review and respond within 24 hours
5. If approved, refund will be processed as per timeline below

Refund Timeline

Note: Refund timeline depends on your bank's processing time. The refund will be credited to the same payment method used for the original transaction.

Quality Guarantee

• We guarantee the freshness of our sweets for 7 days from delivery date
• All products are made with premium quality ingredients
• Strict quality checks before packaging and dispatch
• Temperature-controlled delivery for maintaining freshness
• 100% satisfaction guarantee or money back

Return Policy

Returnable Items

• Unopened packages with quality issues
• Wrong items delivered
• Damaged products (with original packaging)

Return Process

1. Contact customer service within 2 hours of delivery
2. Keep products in original packaging
3. Our team will arrange pickup if return is approved
4. Refund processed after quality verification

Special Circumstances

Festival and Bulk Orders

• Custom orders and festival specials may have different cancellation policies
• Bulk orders (above ₹5000) require 24-hour notice for cancellation
• Personalized or customized products are non-refundable unless quality issues exist

Gift Orders

• Gift orders follow the same refund policy
• Refunds for gift orders will be processed to the original payer's account
• Recipients can report quality issues, but refunds go to the purchaser

Dispute Resolution

If you're not satisfied with our refund decision, you can escalate the matter by:

• Sending a detailed email to absoluteladdoos@gmail.com
• Requesting a call back from our senior customer service team
• All disputes will be resolved within 7 business days

Frequently Asked Questions

Contact for Refunds

For cancellations, refunds, or any related queries: